Notice to Clients about Consumer Rights
As professionals, clinicians at Restore Psychotherapy & Wellness, PLLC, seek to provide the best therapeutic care and regularly engage in training, education, and consultation. In addition, we welcome client questions, concerns, complaints, and feedback as this addresses client care and strengthens the therapeutic relationship. If you have any concerns, please reach out to your clinician by phone, email, or our company Contact Form, and you will be contacted as soon as possible.
If your issue cannot be addressed between you and your clinician and requires an escalated response, please see the information below on how to file a formal complaint against a licensed mental health professional in Texas.
Consumer Rights & Important Information
In accordance with Texas House Bill 4224 (89th Regular Session) and Section 181.105 of the Texas Health and Safety Code, consumers have the right to access their health care records and to file complaints regarding health care services.
Requesting Your Health Care Records
You may request copies of your health care records directly from our office. Requests must be submitted in writing. Please contact your clinician or our office directly for the appropriate authorization form and instructions.
Contact the Texas Health and Human Services Council
If you need additional information or assistance, you may contact the Texas Behavioral Health Executive Council which oversees behavioral health licensing boards in Texas through their official Contact Us webpage: https://bhec.texas.gov/contact-us/
Filing a Consumer Complaint
Consumers may file a formal complaint with the Office of the Texas Attorney General’s Consumer Protection Division at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Please ask our staff if you need assistance with a records request.